BDT
Professional

Course

Certificate In Hospitality Administration & Management


Build the skills to lead world-class hotels, resorts, and service operations with confidence and professionalism.


Course Brochure Enroll Today

450+

Students

36+

Live Classes

200+

Practice Tests

300+

Study Materials

The Hospitality Administration & Management course is designed to prepare learners for dynamic careers in hotel and hospitality operations. This program develops practical, administrative, and customer service skills required to manage day-to-day hotel operations efficiently.

From front office and housekeeping to resort management and service culture, the course equips students with industry-ready expertise to work confidently in motels, luxury hotels, budget hotels, resorts, serviced apartments, and highway hospitality projects.

Module 1: Introduction to Hospitality Industry

Theory

  • Overview of hospitality industry (Hotels, Motels, Highway Hospitality)
  • Guest expectations in Bangladesh
  • Service culture and professionalism
  • Career pathways in hospitality

Practical

  • Grooming standards
  • Professional body language
  • Workplace etiquette

Module 2: Front Office Operations

Theory

  • Role of front office in hotels and motels
  • Front office organization structure
  • Guest cycle: Pre-arrival, Arrival, Stay, Departure
  • Reservation systems (manual & basic PMS concepts)
  • Check-in and check-out procedures
  • Handling walk-in and highway guests
  • Cash handling and billing basics
  • Guest complaints and service recovery

Practical

  • Front desk role plays
  • Reservation register handling
  • Telephone etiquette drills
  • Complaint handling simulations
  • Check-in / check-out mock scenarios

Module 3: Housekeeping Operations

Theory

  • Housekeeping department structure
  • Cleaning standards and SOPs
  • Room types and layouts
  • Cleaning agents and equipment
  • Linen and laundry operations
  • Hygiene, sanitation, and safety

Practical

  • Live guest room cleaning
  • Bed making (single, double, turnover)
  • Bathroom sanitation
  • Public area cleaning
  • Inventory control exercises

Module 4: Hotel Administration & Basic Management

Theory

  • Introduction to hotel administration
  • Staff scheduling and duty rosters
  • Cost control fundamentals
  • Inventory and store management
  • Vendor coordination
  • Basic HR practices (attendance, leave, discipline)
  • Introduction to hotel laws and safety

Practical

  • Preparing duty rosters
  • Store requisition documentation
  • Stock counting exercises
  • Incident reporting formats

Module 5: Communication & Workplace English

Focus Areas

  • Front office and guest handling English
  • Telephone communication
  • Email writing and basic reporting

Practical

  • Dialogue practice
  • Real-life role play scenarios


SHAYER MAHBUB, ADVISOR

Shayer Mahbub is a passionate and dynamic hospitality and tourism educator with a strong academic foundation and extensive industry experience. He holds a dual Master’s degree (by research) in Tourism and Hospitality Management and has over five years of professional teaching experience.

Blending academic expertise with practical knowledge, Shayer has gained hands-on experience in world-class hospitality operations and has held key managerial roles in areas such as international relations, operations management, and training. His specialization includes curriculum development, hospitality operations, food and beverage management, tourism project coordination, and strategic industry partnerships. 

SAMEEHA KABIR, FACULTY

Sameeha Kabir is an experienced hospitality professional, chef trainer, and educator with a strong background in culinary arts and academic administration. She holds an Executive MBA in Marketing along with a Master’s degree in Bengali, bringing both managerial insight and academic depth to her teaching practice.

With extensive experience in culinary training, food safety, and hospitality education, Sameeha has played an active role in developing, managing, and delivering professional training programs. Her expertise spans chef training, curriculum development, operational leadership, and fostering entrepreneurship within the hospitality sector.


Entry Requirements

The Hospitality Administration & Management course is open to individuals who wish to build or advance a career in the hospitality industry.

  • No prior hospitality experience required
  • Minimum basic education (school-level literacy preferred)
  • Basic English communication skills
  • Interest in customer service and hospitality operations

Benefits


  • Industry-focused practical training
  • Develop multi-department hospitality skills
  • Improve professional communication and grooming
  • Strong foundation for hotel and resort careers
  • Suitable for both fresh learners and career switchers
  • Enhances employability in local and international hospitality markets

Key outcome

Upon successful completion of the course, learners will be able to:

  • Perform front office and housekeeping operations confidently
  • Support hotel administration and daily management activities
  • Deliver professional guest service across hospitality settings
  • Communicate effectively with guests and team members
  • Maintain service quality and professional standards
  • Work as multi-skilled hospitality operations executives in hotels, resorts, and related establishments

Assessment

Assessment is designed to evaluate both theoretical understanding and practical application.

  • Practical demonstrations and role-plays
  • Continuous assessment through assignments
  • Observation of service skills and professionalism
  • Final evaluation covering operational knowledge and communication skills

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